LEARVYN LEARN · LEARVYN LLC

How can we help?

Get help with Learvyn Learn, report a group concern, or manage your account.

Contact Learvyn

Email support@learvyn.com. Support requests are handled by Learvyn LLC.

Include your phone model, whether you use the browser or app, what happened, and any error text. Send screenshots only if useful and remove private details. Never send a password or sign-in code. If no mail app opens, copy the address into your email service.

Common questions

I cannot sign in

Check the email address, look in spam or junk, and use the most recent sign-in code. Wait at least a minute before requesting another code. If the problem continues, contact support from your account email if possible.

My progress is missing

Make sure you are using the same email account, then open Menu → Account & backup → Sync now. Completed learning sessions back up when signed in. Guest progress, unfinished work, daily targets, and mock-exam results stay on the device. Signing out switches to a separate guest profile.

How do study groups work?

Sign in, open Study groups, and enter both your display name and the invitation code. Inside a group, Members shows shared challenge progress and statuses, Chat is for group conversation, and Challenges contains shared activities. The workspace refreshes about every ten seconds while open. You can also choose Refresh workspace.

I see an older tester build

Close and reopen your project in Expo Go, or reload the tester page in your browser. Approved browser testers can use our stable tester site, which does not depend on the development server. Older temporary links may stop working.

Does the sample exam award a certification?

No. Learvyn Learn is independent preparation software. Its current sample questions and 12-question mock exam do not award credentials, reproduce a complete official exam, or establish an official readiness score.

Report a group concern

Use Report beside a message to notify the group owner. Open a member's entry under Members to hide their chat messages from your view. Owners can remove messages and members.

If the concern involves the owner, or you need help from Learvyn, email a group safety report. Include the group name, display name, approximate time, and a brief description. Do not send the invitation code or unrelated private conversations. This support channel is not monitored as an emergency service.

Your account and privacy

Delete your account or request deletion by email. You can review what is removed before confirming.

Read our privacy policy for details about data, sharing and your choices.